The Level 1 Award is ideal for anyone new to customer service and seeking introductory skills.
The qualification provides learners with a basic understanding of customer service and provides a foundation to progress on to further learning through other customer service qualifications or those in complementary subject areas.
The Level 1 Award is ideal for anyone new to customer service and seeking introductory skills.
The qualification provides learners with a basic understanding of customer service and provides a foundation to progress on to further learning through other customer service qualifications or those in complementary subject areas.
Target audience
This qualification is suitable for those looking to gain a good foundation in customer service. It is designed to provide a broad taste of the industry.
It is suitable for learners returning to learning after a period of time, those seeking to explore different options as part of a planned career change or those currently unemployed.
Programme overview
The following areas can be covered within this qualification:
- The Principles of Customer Service
- How to deliver good customer service
- Different communication methods with customers
- How to provide good customer service in line with organisational procedures
- How to effectively deal with customer queries, problems and complaints.
More information
This award offers a clear, progressive pathway into the customer service sector and broader business-related careers.
Once completed, learners could pursue roles such as:
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Customer service employee within hospitality
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Telephone call centre operator
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Retail or leisure centre front-line staff
These roles offer practical experience and are common stepping-stones into the sector.
Enquiry Form
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Live in a postcode for Merthyr Tydfil
Not in Education, Employment or Training
Aged 16-19
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Programme offices
Merthyr Tydfil
Office 13 14 & 15, Crownford House
Swan Street
Merthyr Tydfil
CF47 8EU
wales@wrecltd.co.uk
07896 024336